Privacy Policy

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data, repealing Directive 95/46/EC (hereinafter, GDPR), law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (hereinafter, LSSI-CE) and Organic Law 3/2018, of Protection of Personal Data and guarantee of digital rights, SMART2ME SL guarantees the protection and confidentiality of personal data, of any kind provided by our customers, in accordance with the provisions of the General Regulation on the Protection of Personal Data.

The Data Protection Policy of SMART2ME, S.L is based on the principle of proactive responsibility, according to which the controller is responsible for compliance with the regulatory and jurisprudential framework, being able to demonstrate it to the corresponding control authorities.

The data provided will be treated in the terms established in the RGPD, in this sense SMART2ME, SL has adopted the levels of protection that are legally required, and has installed all the technical measures at its disposal to avoid loss, misuse, alteration, access not authorized by third parties, exposed below. However, the user must be aware that security measures on the Internet are not impregnable.

Purpose of the processing: What will we use your data for?

All data provided by our customers and/or visitors on the website of SMART2ME, SL or its staff, will be included in the register of activities for the processing of personal data, created and maintained under the responsibility of SMART2ME, SL, essential for providing the services requested by the users, or to solve the doubts or questions raised by our visitors. Our policy is not to create profiles about the users of our services.

Legitimacy of processing: Why do we need your data?

1. Contractual relationship: It is the one that applies when you buy one of our products or hire one of our services.
2. Legitimate interest: To attend to inquiries and complaints that arise and to manage the collection of amounts owed.
3. Your consent: If you are a user of our website, by checking the box on the contact form, you authorize us to send you the necessary communications to respond to the query or request for information.

Recipients: With whom do we share your data?

We do not give your personal data to anyone, except for those public or private entities to which we are obliged to provide your personal data due to compliance with any law. To give an example, the Tax Law obliges to provide the Tax Agency with certain information on financial operations that exceed a certain amount.
In the event that, regardless of the aforementioned assumptions, we need to disclose your personal information to other entities, we will request your permission in advance through clear options that will allow you to decide in this regard.

Communication: Where can we send your data?

We will not make international transfers of your personal data for any of the purposes indicated.

Retention: How long will we keep your data?

We will only keep your personal data for as long as it is necessary to achieve the purposes for which they were collected. When determining the appropriate retention period, we examine the risks involved in the treatment, as well as our contractual, legal and regulatory obligations, the internal data conservation policies and our legitimate business interests described in this Privacy Notice and Cookies policy.

In this sense, SMART2ME, S.L will keep the personal data once its relationship with you is duly blocked, during the limitation period of the actions that may arise from the relationship maintained with the interested party.

Once blocked, your data will be inaccessible for SMART2ME, SL, and will not be treated except for making it available to public administrations, judges and courts, for the attention of possible responsibilities arising from the treatments, as well as for the exercise and defence of claims before the Spanish Agency for Data Protection.

Security: How are we going to protect your data?

We use all reasonable efforts to maintain the confidentiality of the personal information that is processed in our systems. We maintain strict levels of security to protect the personal data we process against accidental losses and unauthorized accesses, treatments or disclosures, taking into account the state of the technology, the nature and the risks to which the data are exposed. However, we cannot be held responsible for the use you make of the data (including username and password) that you use on our website. Our staff follows strict privacy rules and in the event that we hire third parties to provide support services, we require them to follow the same rules and allow us to audit them to verify compliance.

Your rights: What rights can you exercise as an interested party?

We inform you that you can exercise the following rights:

1. Right of access to your personal data, to know which are being treated and the treatment operations carried out with them;
2. Right to rectify any inaccurate personal data;
3. Right to delete your personal data, when this is possible (for example, by legal imperative);
4. Right to limit the processing of your personal data when the accuracy, legality or necessity of processing the data is doubtful, in which case, we can keep them for the exercise or defence of claims.
5. Right to oppose the processing of your personal data, when the legal basis that enables us to treat those indicated is our legitimate interest. SMART2ME, S.L will stop processing your data unless it has a legitimate interest or is necessary for the defence of claims.
6. Right to the portability of your data, when the legal basis that enables us to process it is the existence of a contractual relationship or your consent.
7. Right to revoke the consent granted to SMART2ME, S.L

To exercise your rights, you can do it for free and at any time, by contacting us at the address Capitán haya, 39, 28020 Madrid, attaching a copy of your ID.

Your rights: What rights can you exercise as an interested party?

We inform you that you can exercise the following rights:

1. Right of access to your personal data, to know which are being treated and the treatment operations carried out with them;
2. Right to rectify any inaccurate personal data;
3. Right to delete your personal data, when this is possible (for example, by legal imperative);
4. Right to limit the processing of your personal data when the accuracy, legality or necessity of processing the data is doubtful, in which case, we can keep them for the exercise or defence of claims.
5. Right to oppose the processing of your personal data, when the legal basis that enables us to treat those indicated is our legitimate interest. SMART2ME, S.L will stop processing your data unless it has a legitimate interest or is necessary for the defence of claims.
6. Right to the portability of your data, when the legal basis that enables us to process it is the existence of a contractual relationship or your consent.
7. Right to revoke the consent granted to SMART2ME, S.L

To exercise your rights, you can do it for free and at any time, by contacting us at the address Capitán haya, 39, 28020 Madrid, attaching a copy of your ID.